Privacy
This policy describes how Lodge handles information submitted through the website, including inquiry details, contact preferences, and basic technical data used to operate and improve the site.
When you complete a form, we may receive your name, email address, phone number, company or kitchen name, country, product interest, and message. This information is used to respond to cookware questions, service requests, retail inquiries, or support needs.
The website may collect standard technical information such as browser type, device information, pages visited, and search terms. These signals help us understand whether visitors can find product information, care guidance, and contact paths efficiently.
Information is used to answer requests, improve product communication, maintain website functionality, and send relevant follow-up when a visitor has asked for it. We do not ask for payment details through the general inquiry form.
Information may be shared with service providers who help operate forms, manage communications, or support website infrastructure. These providers should use the information only for the requested service purpose.
You may ask to update communication preferences or request clarification about information submitted through the site. For privacy questions, use the contact page and include enough detail for the team to identify the relevant inquiry.